Maersk’s online shipping portal reopens

7/5/2017

One week after the ‘Petya’ cyber attack struck the world’s largest container line, Maersk’s online shipping portal My.MaerskLine.com has reopened – offering most of its pre-attack functionalities and enabling customers to once again book and check schedules on its site.

Maersk said last night that it was “still securing the last details which will enable us to do Tracking, Shipping Instructions and Quote as well”. It said this reinstated capability replaces its interim booking process – stressing that customers do not need to resubmit any bookings already made.

“Please also rest assured that all your data is safe and secure, even if you cannot find it right now,” Maersk said, adding that customers can also continue to book via EDI and INTTRA.  

“We are pleased that we are overcoming our technical challenges, being able to produce Import Manifests for all vessels in order to dispatch around the world,” the shipping line added. “Export Manifests are also now being produced, providing us the means to serve all customers with their documents as per normal working standards. We are also pleased that the first Bills of Lading have gone out and many more are in the making.” 

Maersk stressed that its vessels remain sailing and all terminals – except Rotterdam’s Maasvlakte II – are now functioning, importing and releasing export cargo.

The line said it understood that customers have lots of outstanding questions around their cargo, stating it was “determined to answer them all” and asking for customers’ “continued patience as all our systems come online”. 

Lloyd’s Loading List reported yesterday that the recovery of Maersk’s IT infrastructure was “progressing well” following last week’s cyber attack, with key applications relaunching yesterday, but a full recovery would be “long and complicated”.

Operationally, as of yesterday its intermodal deliveries to and from ports were functioning in all markets except one.  But although capable of accepting new bookings, Maersk acknowledged that it still faced significant challenges and backlogs in processing bookings and in making a full IT recovery, including relaunching as many as 1,500 applications

As reported in Lloyd’s Loading List, the world’s largest container shipping group Maersk was hit on 27 June by the ‘Petya’ major cyber attack that has affected a number of major companies around the world, bringing down and causing Maersk to close down IT systems across multiple sites and business units. The cyber attack has also had some impact on DHL Express in Ukraine and also on TNT operations globally.