Hapag-Lloyd prioritises 'customer focus and business continuity' during UASC merger


Hapag-Lloyd says its “top priority” is “customer focus and business continuity” in the transition period leading up to its merger with the United Arab Shipping Company (UASC) which was announced last week.

In a message to customers, via its newsletter, the company said: “As we are continuing to combine both companies, we will keep providing the highest levels of service to you.

“For a number of weeks, our plan is to continue operating with both Hapag-Lloyd and UASC Bills of Lading and systems to avoid any confusion for you. You can communicate and place all bookings and rate requests with your respective Hapag-Lloyd and/or UASC contacts.”

The message continued: “Upon integrating our systems, processes and interfaces, your bookings will be placed via the Hapag-Lloyd system for all sailings and services.

“Please note that the entire Commercial Cut-Over process starts mid-July and will be completed in October 2017. All booking channels will be open well in advance to cater for all respective sailings, making sure that you can book your business at your convenient time with us.

“Our Sales Executives will keep you continuously informed and will explain to you all steps of the transition.”

It added: “During the merger process, UASC and Hapag-Lloyd will be integrated into one single brand: Hapag-Lloyd - alongside our motto: better.united. This is to signify that we will work as one unit combining the best of two worlds to your advantage.”

The merger strengthens Hapag-Lloyd’s position as the fifth-largest liner shipping company in the world with 230 vessels and a shared fleet capacity of approximately 1.6 million TEU.

The combined line expects to achieve $435 million in annual synergies by 2019 and limit its need for newbuilding investment.